Shipping policy
Last Updated: August 30, 2026
At Ceylora Spices, we ship our Ceylon cinnamon products from Sri Lanka to customers around the world. This policy explains where we ship, delivery times, shipping costs, customs responsibilities, and what happens if an order is lost or delayed.
1. Where We Ship
We ship worldwide from Sri Lanka, with one exception.
We cannot ship to countries or destinations where postal services are suspended or considered unreliable due to active conflict or other circumstances that prevent reliable delivery.
If we are unable to ship to your country, you will not be able to complete checkout.
If an order is placed in error for a destination we cannot serve, we will cancel the order and provide a full refund.
2. Shipping Cost
Standard international shipping through Sri Lanka Post is free on all orders to destinations we currently serve.
If we introduce faster, express, or tracked shipping options in the future, the applicable shipping charges will be clearly displayed at checkout before payment is completed.
3. Dispatch Time
Orders are normally dispatched within 1–3 business days after payment has been successfully confirmed.
For this policy, business days are Monday to Friday, excluding Sri Lankan public holidays.
Orders placed on weekends or Sri Lankan public holidays will be processed on the next business day.
If we are unable to dispatch your order within the stated timeframe, we will contact you and offer you the choice to:
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Wait for your order to be dispatched; or
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Cancel the order and receive a full refund.
4. Delivery Time
Standard international delivery through Sri Lanka Post typically takes approximately 2–6 weeks from the date of dispatch, depending on the destination country, postal services, and local customs processing.
This is an estimated delivery period and not a guaranteed delivery date.
International standard postal delivery may take longer than 30 days in some circumstances. We provide this estimated delivery timeframe clearly before you complete your purchase.
Once a parcel has been handed over to the postal service, delivery times are largely outside our control. Standard Sri Lanka Post shipping may not provide end-to-end tracking.
If your order is taking materially longer than the estimated delivery period, please contact us at hello@ceyloraspices.com. We will review the shipment and, where applicable, resolve the issue or provide a refund in accordance with our Refund & Returns Policy.
5. Risk of Loss
Your order remains our responsibility until it has been delivered to you.
If your parcel is lost during transit, you are protected under our Refund & Returns Policy and do not bear the risk of postal loss.
Once the order has been successfully delivered, responsibility for the products passes to you.
6. Customs, Duties, and Import Taxes
You are responsible for any customs duties, import taxes, VAT, or handling fees charged by your country or local authorities.
These charges are not included in the product price or our free standard shipping, and we are generally unable to calculate or collect them in advance.
If customs duties or other import charges are payable, your local customs authority, postal service, or delivery provider may contact you for payment.
If a parcel is refused, abandoned, or returned to us because required import charges were not paid, we cannot provide a refund for the order, except where required by applicable law.
7. Import Restrictions
Some countries impose restrictions or requirements on the importation of food, spices, agricultural products, and plant-based products.
It is your responsibility to check the import requirements applicable in your country before placing an order.
Ceylora Spices is not responsible for delays, seizure, destruction, refusal, or return of a shipment resulting from import restrictions, customs requirements, or failure to obtain any required permits or approvals.
8. If Your Order Does Not Arrive
If your order does not arrive within the applicable delivery period, please contact us at:
For information about eligibility for a refund and how to submit a claim, please refer to our Refund & Returns Policy.
9. Questions About Shipping
If you have any questions about shipping, delivery, or your order, please contact us:
Email: hello@ceyloraspices.com
Ceylora Spices
663/1, Koswathumanana
Karandeniya, Sri Lanka, 80360